When contacting Iraq eVisa support at the Directorate of Residency Affairs, include your full name as shown on your passport, your passport number, your official application reference number, and your registered email address. State your issue clearly along with your planned travel date and entry airport.
Prepare these specific details before you contact official support:
- Identification details. Provide your full legal name, nationality, and passport number exactly as they appear in your travel document.
- Official application reference code. Include the reference code from your submission confirmation page or confirmation email. Do not provide a bank card payment transaction number, because support agents need the visa reference code to locate your file.
- Registered contact information. State the email address used to submit the application, and provide a reachable telephone number. The Directorate of Residency Affairs sends notices and decisions to the registered email address.
- Clear description of the problem. Explain the exact issue you face. State the current status label shown on the portal, such as "Submitted" or "Under Review", or quote any error message text.
- Travel itinerary and destination jurisdiction. State your intended arrival date and port of entry, such as Baghdad or Basra. Confirm that you applied on the federal portal at evisa.iq and not the regional Kurdistan portal at visit.gov.krd, as the two governments maintain separate visa systems.
- Supporting screenshots and records. As a practical suggestion, attach a clear screenshot of the error screen or status dashboard, along with your payment receipt.
Do not post your reference number, passport copy, or payment receipts on public websites, travel forums, or automated chat systems. Public travel services cannot view private immigration files or accelerate official decisions. The official Iraqi Electronic Visa Portal provides no verified processing deadline. For direct assistance during Iraqi business hours, call the Directorate of Residency Affairs at +964 772 111 1434.
Checked on 2026-10-07.