How do I upload documents if the visa portal rejects my files?

Question

Accepted Answer

If the official [Iraqi Electronic Visa Portal](https://evisa.iq/en) rejects your file uploads, check document requirements, adjust file formatting, and resolve browser upload conflicts.

### Distinguish mandatory documents from supporting travel documents

The online portal requires only two uploaded files:

1. Valid passport bio-data page. You must upload a clear color copy of your passport biographical page. The [Embassy of the Republic of Iraq in Washington, D.C.](https://www.iraqiembassy.us/page/visas-to-iraq) and the [UK Foreign, Commonwealth & Development Office](https://www.gov.uk/foreign-travel-advice/iraq/entry-requirements) confirm that your passport must remain valid for at least six months from your arrival date and contain at least one blank page.
2. Digital personal photograph. You must upload a recent front-view color photograph taken against a plain white background.

Do not upload unrequested files into these mandatory slots. Supporting travel items, such as your return flight ticket and accommodation details, are checked at airline check-in and border control rather than the basic form upload. Print a paper copy of your approved eVisa to show border control upon arrival.

### Practical steps to resolve upload rejections

1. Adjust file format and size. Save documents as standard JPG, PNG, or PDF files. Avoid mobile raw formats like HEIC or password-protected files. If the page times out during upload, reduce image resolution.
2. Simplify the file name. Name files with plain English letters and numbers, such as passport.jpg. Remove spaces, symbols, and special characters.
3. Follow on-screen form prompts. Read field instructions directly and do not enter unverified values for optional fields.
4. Clear browser conflicts. Open the portal in private browsing mode or clear your browser cache. Turn off ad blockers, script blockers, and virtual private networks that can stop file transfers. Try a desktop computer instead of a phone.
5. Contact official support if system errors continue. If the portal still rejects your documents, call the Directorate of Residency Affairs at +964 772 111 1434 during official Iraqi business hours, or send an inquiry through the portal contact form. The official portal provides no verified processing deadline. Travel limited to the Kurdistan Region requires the separate regional portal.

As a practical suggestion, keep copies of all original files and save a screenshot of any error message.

Checked on 2026-10-07.